Shipping & Delivery Policy

We are committed to delivering your orders as quickly as possible and with the highest quality across Kuwait.

Order Preparation & Delivery Times

  • Orders confirmed before 2:00 PM are eligible for same-day delivery.
  • If products are directly available in stock, same-day delivery orders may be accepted until 4:00 PM.
  • Orders confirmed after working hours will be delivered on the next business day.

Delivery Areas

  • Delivery is available to all areas in Kuwait.
  • Delivery times may vary for remote areas or during peak seasons and busy periods.

Delivery Charges

  • Delivery fees are calculated at checkout based on the selected area.
  • Free shipping promotions may be available on selected orders or during special offers.

Order Confirmation

  • Customers may be contacted to confirm the order when necessary.
  • The store reserves the right to cancel any order if the customer cannot be reached or if the product is unavailable.

Return & Exchange Policy

We always strive to ensure customer satisfaction. Therefore, we provide return and exchange options under the following conditions:

Return & Exchange Period

  • Customers may request a return or exchange within 7 days from the date of receiving the order.

Return & Exchange Conditions

The product must:

  • Be in its original condition without use, washing, or damage.
  • Include all original tags and packaging.
  • Not be part of non-returnable items such as underwear or discounted products (if applicable).

Return & Exchange Process

  • Return or exchange requests must be submitted through customer service.
  • Once the request is approved, a courier will be arranged to collect or exchange the item as applicable.
  • If the issue is due to an incorrect order or a defective product, the store will cover the shipping fees.
  • For personal return or exchange requests, delivery or pickup charges may apply.

Refunds

  • Refunds will be processed through the original payment method within 5 to 14 business days, depending on the bank or payment provider.

Customer Service

For any inquiries regarding orders, shipping, returns, or exchanges, please contact customer service via WhatsApp or the store’s social media channels.